Product management for our vendor app involves overseeing the entire lifecycle of the app’s offerings. This includes identifying market needs, defining product features, prioritizing development tasks, coordinating with engineering teams, and ensuring timely delivery of high-quality features. Additionally, product managers gather feedback from users and stakeholders to continuously improve the app and drive its success in the marketplace.

Delivery team management involves coordinating and overseeing the activities of the team responsible for delivering products or services to customers. This includes assigning tasks, setting goals, monitoring progress, resolving conflicts, and ensuring that projects are completed on time and within budget. Effective delivery team management also involves fostering a positive work environment, providing support and guidance to team members, and continuously seeking ways to optimize processes and improve performance.

Customer management involves the strategies and practices used to build and maintain relationships with customers. This includes understanding customer needs and preferences, providing excellent customer service, addressing customer inquiries and concerns promptly, and ensuring customer satisfaction. Effective customer management also involves implementing systems to track customer interactions and feedback, identifying opportunities to upsell or cross-sell products or services, and fostering loyalty and advocacy among customers.

Subscription management involves overseeing the process of acquiring, retaining, and servicing subscribers to a product or service. This includes tasks such as managing subscription plans and pricing, processing subscription payments, handling upgrades or downgrades, managing subscriber accounts, and addressing subscription-related inquiries or issues. Additionally, subscription management may involve analyzing subscription metrics and data to optimize subscription offerings and maximize subscriber retention and revenue.

Payments management involves integrating payment gateways like PayTM PG into our system to facilitate seamless and secure transactions for our users. This includes setting up the integration, ensuring compliance with relevant regulations and security standards, and testing the payment flow to ensure smooth functionality.We will soon be launching this facility in our app.

Bill sharing on WhatsApp entails integrating a feature into our app that enables users to conveniently share bills or payment requests with their contacts through the WhatsApp messaging platform. This feature streamlines the process of splitting bills or requesting payments from friends or groups by allowing users to generate and send bill summaries or payment links directly within the WhatsApp interface. It enhances user convenience, fosters easy collaboration among peers, and facilitates timely settlement of shared expenses.

A “Daily Delivery Summary” feature provides a concise overview of all deliveries made within a specific timeframe, typically on a daily basis. This feature aggregates relevant information such as the number of deliveries completed, delivery status (e.g., delivered, pending, failed), delivery addresses, recipient details, and any special instructions or notes. It enables delivery teams and managers to quickly review and analyze the day’s activities, identify any issues or trends, and make informed decisions to optimize delivery operations.

A “Delivery Person Wise Summary” feature provides a detailed breakdown of delivery performance for each individual delivery person within a specified timeframe. This summary typically includes metrics such as the number of deliveries completed, delivery success rate, average delivery time, customer satisfaction ratings associated with each delivery person, and any feedback or comments from customers. This feature enables managers to assess the performance of each delivery person, identify top performers, and address any areas for improvement through targeted training or support.

Real-time tracking is a feature that allows users to monitor the current location and status of their deliveries or shipments in real-time. It provides live updates on the progress of the delivery, including the current location of the delivery vehicle or delivery person, estimated time of arrival (ETA), and any significant events or delays encountered during transit. Real-time tracking enhances transparency and improves customer satisfaction by empowering users with accurate and up-to-date information about their deliveries. It also enables delivery managers to optimize routes, allocate resources efficiently, and proactively address any issues that may arise during the delivery process.

A Stock Report feature provides comprehensive insights into the inventory status of a business. It includes details such as the current quantity of each product in stock, location information (if applicable), reorder points, and stock levels over a specified period. Additionally, it may offer data on stock turnover rates, stockouts, and aging inventory.